Return Policy 

We offer free return in the United Sates. All returns must be authorized by us before sending merchandise back. Simply send Request to cs@orazny.com within 14 days of the order delivery’s date. To complete your return, we require a receipt or proof of purchase. A refund will be issued back to the original method of payment for the merchandise returned. Please allow up to 14 days for us to process your refund.

The merchandise must not be worn, altered, or washed. Merchandise must be returned in its original condition. Merchandise return damaged may be rejected and sent back to the customer at the discretion of ORAZ. 

Original shipping fees and duties are not refundable for international orders. It is the customer’s responsibility to retain copies of all tracking information and to ensure that the returned goods arrive with ORAZ within the above stated timeframe. When returning items you are strongly recommended to obtain proof of posting or the relevant couriers airway bills and documentation. We cannot accept responsibility for parcels lost in transit and you are advised to arrange your own insurance.

Non-Returnable Items 

the following examples are not covered by our return policy. 

• made to order, measure, altered, intimate, mask, and personalized products.

• all personalized products cannot be returned or refunded unless the item is faulty or damaged  

• Products marked "sale"